Lloyds Banking Group – A role that matters…
Lloyds Banking Group’s purpose is the Help Britain Prosper underpinned by a vision to be the Best Bank for Customers.
We are a leading UK based financial services group providing a wide range of banking and financial services, focused on personal and commercial customers. Employing 90,000 colleagues we have offices & branches throughout the UK. As a Group, we operate through our portfolio of financial services brands that features many of the UK’s best-known brands including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows to mention just a few.
What’s it like to work here?
At Lloyds Banking Group we have a diverse culture with a scale that creates a vast range of roles and opportunities, far wider than banking, with a wealth of options for continual personal growth in an organisation that reflects 21st century Britain in the diversity of talent, skills and thinking of our team. Ours is an agile culture with an open and flexible working environment that encourages people to build the career that they want, whatever their ambitions.
Because what we do matters to customers, every role in our team is built on a passion for putting customers first, recognising the importance of working collaboratively as part of a team and striving to keeping things simple.
The way we do business matters to customers too. We need people who can earn a great reputation for the highest standards of responsible behaviour – where being a responsible business drives decision-making and helps put into practice our commitment to strive to always do the right thing.
And because growing our people matters too, we cultivate exceptional peer groups, mentoring and training for everyone to make the most of our people’s talents, helping building careers that matters, and learning skills that open up opportunities across people’s working lives.
In short, whether we are talking about the Group, one of our brands or Divisions or you as a future colleague, we can all make a difference and have a role that matters.
• Flexibility and choice
We recognise colleagues for acting responsibly by demonstrating our values and behaviours.
At Lloyds Banking Group we are committed to making a significant investment in our colleagues. As well as the wide range of development opportunities that are available, we are committed to providing a compelling reward package which in addition to salary and performance bonus, offers flexibility and choice. Reward is directly linked to performance, considering both ‘what’ is achieved and ‘how’ it is delivered.
We are proud of our benefits package, which allows you to choose the benefits that suit you and your individual needs. As a major employer, we are able to access goods and services at highly competitive rates and, in some cases, offer tax and national insurance savings that further enhance the value of what you receive.
• Learning and Development
Colleagues have a wealth of opportunity for continual personal growth through in-role development or career advancement.
At Lloyds Banking Group the role that every colleague plays really does matter. So we take their development extremely seriously to truly make a difference and become ‘Best Bank for our Customers’. Our Learning function delivers training and development to drive the capability and professionalism of our colleagues. All our colleagues have access to high quality ‘role related’ learning via our Academy framework, which equips them to both deliver for our customers and prepares them for future progressive opportunities throughout our organisation.
In addition, it enables our colleagues to self assess themselves against our group-wide capability framework, identify prioritised areas of development and enrol on learning which will help them grow technically & professionally, in order to continually deliver for both the communities and customers that we serve.
And we do all this because our people matter. The development and career opportunities we offer ensures we make the most of our people’s talents, helping to build personalised careers for them that matter too.
Why is Diversity and Inclusion so important to the Group?
At Lloyds Banking Group, diversity and inclusion is central to our business success. Our 25 million customers are very diverse and we need to ensure that we understand and can meet their needs if we are to be successful. Reflecting the diversity of the UK in our own workforce helps us to achieve that goal.
We are therefore creating an environment where everyone can provide excellent service to our diverse customers and develop their individual careers, whatever their background.
Our commitment starts at the top of the organisation. Our Group Executives sponsor our diversity programme, taking the lead on initiatives that improve both the quality of our customer service and the working environment for our colleagues.
Through a range of initiatives and strategies we work hard to ensure Lloyds Banking Group is inclusive for all colleagues and customers. Here are some examples of what we are doing from a D&I perspective:
• Bold D&I commitments in our Helping Britain Prosper Plan
• First company to set a gender target (40% women in senior roles by 2020)
• Headline sponsor of Stonewall Youth Volunteering Programme
• Proud partner of Women of the Future Ambassadors Programme
• Leading edge disability programme
• Supported Britain’s most influential black people in the 2014 & 2015 Powerlist
• Founder member of the Agile Future Forum, investigating Agile Working practices
• Breakthrough women’s network and Parenting network
• Multiple employee networks, including LGBT Rainbow, Access Disability and Group Ethnic Minority (GEM)
What our people say To the top
Flow Leader, Customer Operations
Before joining the bank I was hopping from job to job with no career prospects at all. When I was offered a job in the call centre, I was really proud to be working for the bank.
I stayed in the call centre for three years, but I’m quite an ambitious person, so I soon started to think about my next career move.
Head of Audit, Group Audit
My name is Severine Meineur, I live in St Catherine’s docks, just close to Tower Bridge. I have two children that are under 5. I am part of Group Audit and my role is to basically to come up with an audit plan, so decide on which audits to perform on a certain division, focussing on Credit Risk. It’s all about taking risk but making sure we have the right controls in place to take that risk.
Claims Consultant, Customer Operations
My name is Mohammed, I’m a Claims Consultant for Lloyds Banking Group. My role is dealing with property claims. That can be anything from damage to a carpet to a house burning down; it’s a whole range of different calls that we deal with. For me, the best thing about the role is being able to help people and sometimes I get a buzz if I’ve made a saving aswell. Working for Lloyds, I’ve only worked here for 11 months.
Case Official, Customer Operations
As a case official on the contact team, I work with customers who owe money to the bank and try to reach an amicable agreement to recover the debt. That requires me to listen to the customers and deal with each individual case on its own merits. It’s not always possible to recover the debt, so we then pass the case to an external collection agency who will continue recovery action, but this is always a last resort.